DeNANCEA is committed to providing exceptional care to all. Please see below for our Refund Policy

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Refund Eligibility

We will offer you a full refund for the following circumstances:

• Connectivity issues preventing consultation in real-time 

• Doctor's non-appearance beyond 20 minutes of the scheduled appointment time 

*Refund is for the appointment cost and not membership fees.

 

Non-Refundable Situations

We are unable to offer a refund for the appointment under the following circumstances: 

• Any level of clinical assessment conducted by the physician 

• All consults including those that result in lab tests or referrals to in-person specialists but no prescription 

• Provision of medical advice, including over-the-counter prescription recommendations and supplements

• Instances where the physician advises a visit to specialist care, in person care, or the Emergency Room and dedicates time to patient care 

• Labs, supplements, and prescription not covered by your insurance policy

 

Important Note: No refunds will be issued if the physician allocates their time and expertise to apply their best judgment for the optimal health outcome of the patient. This includes instances where medical advice is provided in the interest of the patient's well-being, even if the patient may not agree with the diagnosis or treatment plan. 

 

Supplement/Prescription returns 

Unfortunately, we cannot issue refunds or accept returns of supplements and prescriptions as all sales are final. If you buy your supplements from Fullscript you may be refunded. Please read Fullscript's refund policy.